Ofcom has today published qualitative research on how visually impaired people use communications services and some problems commonly experienced.
The research revealed that factors such as age and degree of independence influenced people’s experiences and attitudes to communications services. It also revealed that visually impaired people often hold low expectations of service providers. Some respondents cited bad experiences with call centre staff who were not able to deal with callers who could not see to read out information on a mobile phone or TV screen.
Equipment that ‘talked’, for example a radio that announced the channels, was valued, as was audio description on television. Awareness of services that could benefit visually impaired people varied and word of mouth was a key source of information.
An audio version of this text can be found here:
The full research, including illustrative anecdotes, can be found here:
September 10, 2009 at 9:32 pm |
Hi! I was surfing and found your blog post… nice! I love your blog. π Cheers! Sandra. R.
September 21, 2009 at 7:21 pm |
Sign: pxyvz Hello!!! ybfyu and 707eazcuygvph and 9242 My Comments: Cool!
November 20, 2009 at 6:12 pm |
Sign: dgcph Hello!!! guxev and 6994kzyegqqece and 524 : Thanks. We look forward to hearing from you again and for your opinions on the world of work.
January 28, 2010 at 4:32 am |
s-0gqv6
γγ£γγγοΌ
γͺγγγΌ
γͺγγγΌ
ιζ΄ε©
SEX
γγ§γ©γγͺ
γ½γΌγ
ιζ΄ε©
εΊεΌ΅γγΉγ
ζγ³γ
γγ£γ±γ
γγ§γ©γγͺ
δΈεΊγ
γ»γγ―γΉ
γγͺγγ«
ε θ
ιζ΄
ζ§ζ¬²
February 25, 2010 at 9:49 pm |
γγγγγγγ£γοΌοΌ
SEX
γͺγγγΌ
ε θ
ε₯δ»
η«₯θ²
August 24, 2010 at 7:18 pm |
Sign: zdbrw Hello!!! hubnt and 3344ashytnfefu and 8063 : Thanks. We look forward to hearing from you again and for your opinions on the world of work.